Due to a growing number of smart meter information programs emerging, it is mandatory to inform people about the benefits of smart meters and provide details on the timing of installation. People who are 45 to 7 days from installation receive two communications to prepare them for their smart meter. It also prompts the people to contact the utility’s smart meter call centre to schedule an appointment if they need to allow access to the meter. The smart meter information program has been instrumental in mitigating issues and alleviating people’s concerns about smart meters.